FAQ

About Come to Paris

Who are we?

Come to London is a ticket booking platform that handles tours and activities in London. It is owned by Come to Paris.
Booking online

How do I book several activities in one transaction?

After selecting and confirming your first activity, a (pop up) window will appear on your screen to give you the choice between continuing shopping or access to your basket. Once you have finished all of your shopping, you can access your basket with this same window.

I have received my voucher. Is it enough to access to the service reserved?

Yes, the voucher is a confirmation of your reservation and payment. It is accepted by all our providers as a proof of booking.

Are the summary of payment and the e-mail confirming the transaction enough to get the activities?

You must be able to present your voucher to access to the activity you have ordered. Come to London is not responsible if access to the service is denied because you are not able to present your voucher.

I made a reservation during the weekend for that same weekend. Will I get my vouchers on time?

TheCome to London team can be reached Monday to Friday from 10am to 7pm and can be contacted at the weekend in case of an emergency. Your reservation will be processed as normal and you will receive your voucher. In case of problems, please contact us on +33 182-831-210.
Information about our activities

Are the cruise boats air-conditioned/heated?

Yes, all the cruise boats have air-conditioning and central-heating facilities to ensure a comfortable temperature.

Are the services on your website accessible for people of restricted mobility?

Yes, most of the activities we offer are accessible for people of restricted mobility. However, in order to be sure you can check the details of any service in the Practical Information section of any activity page.
Tracking your order

I made a mistake on the date of booking and on the number of people, what should I do?

Please contact us on +33 182-831-210 so that we can modify the booking. Modification charges may apply for certain services (in particular special dates). Please refer to the product's page.

What should I do if I have not received my voucher?

Please first check that the email sent by Come to London is not in the Spam folder of your emails. If this is not the case, please contact us on +33 182-831-210 so we can send it to you again. You must be able to present your voucher in order to access the activities you have booked.

What should I do if I do not have time to print my voucher?

The printed voucher is required to access to the activities of our various suppliers. However, if you are unable to print the voucher, you can present it on your phone or another device as long as it is clearly displayed. In case of problems or last minute bookings, please contact us on +33 182-831-210.
Paying for your order

Are there any booking fees ?

We do not add any extra charges for handling your booking. The price you pay is only for the service you order.

Can we pay on the spot?

Payment is required when the the order is placed on our website. Once you have received your voucher, there will be nothing else to pay on the spot, unless there are any extras you would like to add on the day of your booking.

What if I cannot pay with a credit card?

You can also pay for an order by bank transfer or via PayPal. Your reservation will only be confirmed once your payment has been received.

Is my payment secure?

Come to London takes the confidentiality and data security of its clients extremely seriously. The payment process is protected by our partner Be2Bill, which ensures the confidentiality of banking information entered into the site. No client card details are stored by Come to London, and we cannot access the card information you provide when placing an order. For this reason we ask you to re-enter your payment details with each new purchase.

What if my payment fails?

Please contact us on +33 182-831-210 so we can address the problem.

What should I do if I have made a mistake in my personal information?

You can send us an email at info@come-to-london.com or call us on +33 182-831-210 to correct the mistake.
Group reservations

I would like an invoice for my activity, what should I do?

You can request an invoice for any activity purchased in your customer area on the website.
Problems and cancellations

What happens if I need to cancel my reservation?

Please refer to our terms of sale for information regarding cancellation of activities.

My cruise has been cancelled due to high water-levels. Will I receive a refund?

Come to London can not be held responsible in cases of force majeure and cannot guarantee that you will be refunded in this situation. Please send us an email at info@come-to-london.com or call us on +33 182-831-210.
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